Privacy Policy

Nangyal Global Mart respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains the types of information we may collect through our ecommerce store, how we use it, when we may share it, and how customers can contact us regarding privacy-related questions.

This page is general business policy content and not legal advice. For case-specific help or questions about your information, please contact [email protected].

Information We Collect

When you use our website, place an order, contact us, or interact with our store, we may collect information such as:

  • Contact information such as your name, email address, phone number, and shipping or billing address.
  • Order information such as products purchased, order value, transaction details, and delivery preferences.
  • Account information such as login details and account preferences if you create an account.
  • Communications such as support messages, feedback, or requests sent to us.
  • Technical information such as IP address, browser type, device type, pages viewed, and basic website usage data.

How We Use Information

We may use customer information for business and store operation purposes, including:

  • Processing and fulfilling orders.
  • Confirming payments and managing transactions.
  • Arranging shipping and delivery.
  • Providing customer service and responding to inquiries.
  • Managing customer accounts.
  • Improving website performance, product listings, and customer experience.
  • Detecting fraud, abuse, or suspicious activity.
  • Sending service-related communications such as order updates.

Payment Handling

Payments may be processed through third-party payment providers. We do not typically store full sensitive payment card details on our own website systems unless clearly required by the payment method used. Payment service providers may collect and process payment information according to their own privacy and security practices.

Cookies and Basic Analytics

Our website may use cookies or similar technologies to support website functionality, remember preferences, keep items in your cart, improve performance, and understand how visitors use the site. We may also use basic analytics tools to review general traffic and usage patterns.

You can usually control cookies through your browser settings, although disabling certain cookies may affect website functionality.

How We Share Information

We do not sell customer personal information as part of ordinary store operations. We may share information only as reasonably necessary for business purposes, such as:

  • With payment processors to complete transactions.
  • With delivery and logistics providers to ship orders.
  • With service providers who support website hosting, analytics, security, or customer communication.
  • When required to comply with legal obligations, lawful requests, or to protect our business, customers, or rights.

Data Retention

We may keep personal information for as long as reasonably necessary to complete orders, provide support, maintain business records, resolve disputes, prevent fraud, and meet applicable operational or legal requirements. Retention periods may vary depending on the type of information and the purpose for which it was collected.

Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure. However, no method of online transmission or storage can be guaranteed to be completely secure. Customers should also help protect their information by using secure passwords and safeguarding account access.

Customer Rights and Choices

Depending on applicable law and the nature of the information, customers may request access to their personal information, correction of inaccurate details, or deletion of information where appropriate and subject to our legitimate business or legal obligations.

If you would like to make a request related to your personal information, please contact us and provide enough details for us to identify your account or order.

Children’s Privacy

Our website is intended for general audiences and is not designed for children to make purchases without appropriate supervision. We do not intentionally collect personal information from children in a way that is inconsistent with applicable requirements.

Policy Updates

We may update this Privacy Policy from time to time to reflect operational, technical, or legal changes. Any updated version will apply from the time it is posted on our website.

Contact Us

If you have questions about this Privacy Policy or need case-specific help regarding your personal information or an order, please contact Nangyal Global Mart at [email protected].