Nangyal Global Mart wants customers to have a clear understanding of how returns, replacements, and refunds are handled. This Refund & Return Policy explains our general process for eligible return requests and order issues.
This page is general business policy content and not legal advice. For case-specific help, including damaged, missing, incorrect, or delayed orders, please contact our support team at [email protected] as soon as possible.
Return or refund eligibility depends on the condition of the item, the reason for the request, and whether the request is made within a reasonable time after delivery. To be considered for return review, items should generally be unused, in their original condition, and returned with original packaging, tags, accessories, and proof of purchase where available.
If you receive an item that is damaged, defective, missing parts, or different from what you ordered, please contact us at [email protected] as soon as possible. We may ask for photos of the item, packaging, shipping label, and a description of the issue so we can investigate and assist you.
Where a claim is approved, we may offer a replacement, exchange, store credit, partial refund, or full refund depending on the circumstances and stock availability.
For hygiene, safety, product integrity, or operational reasons, some items may not be eligible for return unless they arrived damaged or incorrect. Examples may include:
If you are unsure whether a specific item may be returned, please contact support before sending it back.
Before returning any item, customers should contact our support team at [email protected] with the order number and reason for the request. We will review the request and provide guidance on the next steps where applicable.
Returned items may be inspected once received. Approval of a return, exchange, or refund depends on the item condition, the reason for return, and whether the item meets our policy requirements. If a returned item does not meet the return conditions, we may decline the request or offer a partial resolution where appropriate.
If a refund is approved, it will generally be issued to the original payment method where possible. In some cases, an alternative refund method, exchange, or store credit may be offered depending on the payment channel, order status, and practical limitations.
If you would like to exchange an item, please contact us first. Exchanges are subject to stock availability and item condition review. If a direct exchange is not possible, we may offer another resolution such as a refund, replacement, or store credit where appropriate.
Customers may be responsible for return shipping costs unless the item was received damaged, defective, or incorrect, or unless we specifically agree otherwise. Any non-approved or unauthorized return shipping costs may not be reimbursed.
We encourage customers to inspect their order promptly after delivery and report any issue without unnecessary delay. Processing times for return reviews, replacements, and refunds may vary depending on the product type, courier timelines, supporting evidence provided, and payment provider handling time.
If you need to cancel an order, please contact us immediately. Orders may only be canceled before they are processed or shipped. Once an order has been dispatched, cancellation may not be possible and the matter may need to be handled under the return process instead.
For any case-specific question about a return, refund, replacement, or exchange, please contact Nangyal Global Mart support at [email protected].